Privacy Policy

At Commercial Waste Shadwell, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our commercial waste management services.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information: Includes your name, address, email address, and phone number.
Business Information: Details about your company, such as business name, address, and industry type.
Service Usage Data: Information on how you utilize our services, including waste management preferences and service history.
Payment Information: Financial details required to process transactions securely.
Technical Data: IP addresses, browser types, and device information collected when accessing our services online.

How We Use Your Information

Your information is utilized in the following ways:

Service Delivery: To provide, maintain, and improve our waste management services.
Customer Support: To respond to inquiries, provide assistance, and ensure your satisfaction.
Billing and Payments: To process transactions and manage your account.
Communication: To send updates, newsletters, and important notices related to our services.
Compliance: To adhere to legal obligations and industry regulations.

Legal Basis for Processing

We process your data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contract: To fulfill our contractual obligations to you.
Legal Obligations: To comply with applicable laws and regulations.
Legitimate Interests: To pursue our legitimate interests while safeguarding your rights.

Sharing Your Information

We may share your information with trusted third parties under the following circumstances:

Service Providers: Third parties who assist us in delivering our services, such as payment processors and IT providers.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

We ensure that all third parties are bound by strict confidentiality agreements and data protection obligations.

Data Security

Protecting your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information:

Encryption: Data is encrypted both in transit and at rest to prevent unauthorized access.
Access Controls: Strict access policies ensure that only authorized personnel can access your information.
Regular Audits: We conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.
Employee Training: Staff members receive ongoing training on data protection and privacy best practices.

Your Rights

You have the following rights concerning your personal data:

Access: You can request access to the personal information we hold about you.
Rectification: You can request correction of any inaccurate or incomplete data.
Erasure: Under certain conditions, you can request the deletion of your personal data.
Restriction of Processing: You can request that we limit the processing of your data.
Data Portability: You have the right to receive your data in a structured, commonly used format and transfer it to another controller.
Objection: You can object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us through the designated channels. We will respond to your request promptly and in accordance with applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Criteria for Data Retention

Our data retention practices are based on the following criteria:

Service Provision: Retaining data to provide and improve our services.
Legal Obligations: Maintaining records as required by law.
Dispute Resolution: Preserving information for the establishment, exercise, or defense of legal claims.

Children’s Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a minor, we will take steps to delete it as soon as possible.

International Data Transfers

Your information may be transferred to and processed in countries outside your residing jurisdiction. We ensure that such transfers comply with applicable data protection laws and that your data receives an adequate level of protection.

Safeguards for Data Transfers

Standard Contractual Clauses: We use legally binding agreements to protect your data during transfers.
International Data Protection Regulations: Compliance with frameworks such as the GDPR ensures data privacy across borders.

Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party platforms you interact with.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Effective Date: April 27, 2024